[교양 영어] 원서 발췌독 210719

[Emphathic response is all] Communication skills for working with elders by B.B.Dreher 타인의 고통에 진실로 공감하라 Basic to an emphathic exchange is respect. The distressed person needs to believe that the listener really wants to understand and will maintain priacy, withhold judgment, and reserve advice for the ripe moment. There is a great deal of literature on empathic listening, but since interactions are two-way, it is important to be aware of empathic responding. Comments should be brief, concrete, direct, and jargon-free. Tone and inflections should promote sharing and be fully congru..........

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